FAQ

ABOUT TUMAR

Tumar is a triangular-shaped amulet made of leather or felt, believed to protect the owner and bring blessing for many years. Our dream is that the traditional art created by the ancient nomads lived and prospered. By following our dream, we place human energy and love in every product we make so that it may serve as tumar for everyone.

Tumar Art Group was created by a group of women who started their first products with 3 kg of wool with a dream to infuse traditional products in the new forms. The first products, from this wool were successfully sold. Subsequently, the initiative group set the light for the foundation of what is known today as Tumar Art Group.

As for today, Tumar Art Group employs around 200 staff members.

Since the establishment our products have been exhibited in numerous EXPOs, including Lisbon, Portugal (1998), Hanover, Germany (2000) and Nagoya, Japan (2005), as well as Du Und Deine Welt in Hamburg, Germany (2006), L’Artigiano in fiera in Milan, Italy (2007), NY NOW in New York, United States (2015), Ambiente in Frankfurt (2015) and Hands On Design in Milan (2015). We have also been a regular participant of Import Shop Berlin since 2001.

80% of our products are made from wool felt, which is a renewable and environmentally friendly resource. Other 20% of items we make consist of natural materials such as cotton, silk, ceramics and wood. We strive to minimize pollution to the environment at any stages of production. Our goal is make natural products accessible to more people and this is our input to maintain ecological balance, thus decrease the negative effect of industry to the environment.

PARTNERSHIP WITH TUMAR ART GROUP

There are various ways we can build partnership with companies as well as with individuals. Please refer to three most frequently signed partnerships that we practiced with our partners:

  1. Distribution agreement
    Distributor has the maximum discount on products and has priority in the production plan. One can either represent Tumar for product line or for whole range of Tumar products on a certain geographical location. The minimum inventories for initial stock of the distributor and monthly supply to be determined individually depending on the local market potential.
  2. Agent commits to operate with the official price-list of Tumar Art Group with the wholesale buyers. Agent receives interest 2-10 % from each order.
  3. The dealer – partner: Dealer has discounts depending on the amount of the order under the standard scheme of discounts. The minimum quantity of amount to be considered as a small wholesale order is 375 USD (350 EUR).

Please contact us by tumar@tumar.com in order to learn more about partnership opportunities.

ALL ABOUT FELT

It is a densely woven fabric of felted sheep wool. It is one of the oldest materials traditionally used and produced by the nomadic Kyrgyz people. Accordingly, using the technique of felting opened a way to create the first man-made household items and clothing for the ancient nomads.  People ate on felt, slept on felt; they wore felt and made mobile dwellings or the so called yurts with felt. Although lifestyle and household of people have transformed through the decades, love and affection to felt has preserved to this day. Today felt has become the main material of products made by Tumar Art Group.

Felt is produced by a process that is based on the unique characteristic of wool fibers to interlock under the influence of hot water, steam and pressure to combine fibers. It can vary from being very firm or very soft depending on how densely it has been pressed.

Before becoming a final felt sheet, wool goes through the following procedures:
Cleaning: The process begins by processing raw wool to remove contaminants such as twigs or dirt.
Carding: After being cleaned, wool goes through carding process, which untangles wool fibers so that they are parallel to each other.
Felting: After being carded, the batts are then layered to the desired thickness. The batts are steamed to cause the fibers to open up for their scale structure. The batts are then compressed under heat, moisture, motion and pressure to cause the fibers to become permanently entangled or felted.
Drying: After the felting process, felt sheets are ready to dry.
Shaving: Since felt is non-woven fabric errant fibers can be left on the surface of felt materials. Therefore, felt is shaved on all sides in order to remove loose fibers and ensure that surface is smooth.

Please do not rely on computer screen representations of felt colors. The way your monitor or device screen is calibrated can distort the look of the color online from the actual color.

Please also take into account that, after dying a color shade on felt may vary by 2-3 nuances from Pantone TPX colors. Therefore, we recommend our customers to rely on felt color catalogue of available wool grades in natural and dyed versions provided by Art-Grop Tumar. Dyed felt complies with health and safety standards.

Felt has superior thermal insulating capacity. It can be the best material for protection from heat.

Felt is an excellent sound insulator. It can absorb sound and create a specific acoustic environment for commercial or private spaces.

ON OUR PRODUCTS

We produce products of interior design, art and decoration, personal and corporate accessories as well as kids’ line. The products of Tumar are designed to take a fresh look at the traditional materials and their meaning.

We encourage you to take a look through our website at tumar.com, pinterest and facebook pages to see what we offer. If you are looking for something specific and experiencing a trouble in finding it, please contact us by tumar@tumar.com. We are always happy to assist you.

Yes we certainly do! We release catalogue annually towards January-February. Catalogues contain a wide range of products including interior design items, personal accessories, slippers, toys, holiday products as well as corporate and promotional gifts. You may always access the current catalogue on our website tumar.com or on facebook and pinterest pages.

Please email us at tumar@tumar.com to request for the price-lists.

Yes, we certainly use nuno-felting technique in producing lightweight textures on scarves, stoles, pillowcases, blankets and clothing. We also supply nuno-felted sheets as raw material for the market.

The products of Tumar are made mainly in Bishkek city and surrounding regions of Bishkek, Kyrgyzstan.

PLACING AN ORDER

You can place an order through contacting Sales and Marketing department by tumar@tumar.com or by calling to +996 (0)312 646225. We encourage you to place your orders online as it is a more efficient process than over the phone.

Yes, we certainly have wholesale pricing. Please contact us by tumar@tumar.com with information on the product and quantity you require.

According to the policies of the company, production starts after the 50% prepayment before the processing of production. The remaining amount and transportation cost are subject for transfer prior to shipment of the order.

We provide retail and small wholesale prices. The total cost of the order should be not less than 375 USD (350 EUR) in order to be qualified as a small wholesale. When placing an order with an amount over the threshold, the customer also receives discount according to the volume as provided below:

  • 5% discount from the order, if the amount exceeds 1650 USD (1,500 EUR)
  • 10% discount from the order, if the amount exceeds 2700 USD (2,500 EUR)
  • 15% discount from the order, if the amount exceeds 4300 USD (4,000 EUR)
  • 20% discount from the order, if the amount exceeds 6000 USD (5,500 EUR)

If you are interested to order products from the catalogues of the previous years, please refer to the minimum quantity information provided in the table below:

Product lineMinimum quantity
Shyrdaks (stitchet felt carpets)
Wall-panels with elements of weaving
Solid-rolled blankets with complex graphics
2 pieces
Ala kiyiz (solid-rolled) carpets and wall-panels
Textile blankets with complex application/manual stitch
Wall-panel with patchwork and / or embroidery
Decorative pillow cases
5 pieces
Felt fabric6 sheets
Bags
Toys
Hats
Scarves
Potholders / Hot stands
Gadget cases
10 pieces
Mobile toys
Christmas and other holiday decorations
20 pieces
Slippers40 pairs

Yes, we certainly do! Our retail store Tumar Art Salon is located at Kievskaya-Isanova 80/1 in Bishkek, Kyrgyzstan.

We give the main priority to the items included in the main catalogue of each year. However, we are also happy to work with your design or help you to figure it all out. In this case, volume of the order should meet the minimum quantity of production for the specific item. Please feel free to contacts us by tumar@tumar.com to find out minimum quantity for a specific product.

We also work with custom orders as far as they satisfy the minimum quantity required for a specific product. We are happy to provide a sample for confirmation of the order. Please consider that samples are subject to be paid in case a customer does not place an order. Payment for the samples is subject for reimbursement if order is successfully launched.

We will be happy to sign a NDA (Non-Disclosure Agreement) with you, as we understand that your idea, character or design should not be reproduced without your explicit permission.

We are interested in improving the quality of our products. We will be glad to accept your comments and recommendations by email: tumar@tumar.com

PAYMENT

You can pay by cash or through bank transfer. We will provide bank account information upon the request.

Once you submit your order through email, you will receive an order confirmation to your email and invoice.

We are in process of developing our online store. You may purchase any goods at Tumar Art Group Salon, located at Kievskaya 80 – Isanova or by contacting us by tumar@tumar.com.

SHIPMENT

Unfortunately, we do not have a delivery service. However, we provide assistance to our customers in arranging shipment to their countries through DHL, Asia Logistics, FedEx and others. You are welcome to inform us on your specific preferences on this issue.

Stocked items are shipped out within three business days after the transfer has been delivered to the final destination bank. You will receive a confirmation email after the delivery of your purchase to the shipment service.

After you launch an order, we will be able to calculate the exact size of the purchase. You are welcome to refer to the above provided shipment services to calculate the exact cost.

Yes, you may certainly do so by contacting us by tumar@tumar.com or calling by +996 (0)312 646225.

European Union grants GSP+ status to Kyrgyzstan, came into effect on 27 January 2016. The GSP+ enhanced preferences mean full removal of tariffs on a range of goods including felt and felt products. We would be grateful if you can inform us, which documents will be necessary for the zero tariff customs clearance.

If you have, any other questions not answered here please feel free to contact us by email tumar@tumar.com